Frequently Asked Questions

We provide IT support, software and website development, networking, cybersecurity, CCTV and surveillance installation, access control, smart locks, and structured cabling for businesses, institutions and individuals.

We are based in Somalia and serve clients locally, with the ability to scope and quote remote or out-of-town projects on request.

Reach out via WhatsApp, phone, or email with a short description of what you need. We'll follow up to understand your requirements and provide a free consultation and quote.

Pricing depends on the scope of work, the hardware required (e.g. cameras, cabling, networking equipment), and project timeline. We provide a written quote before any work begins so there are no surprises.

For most installation and development projects, we agree a deposit or milestone payment structure upfront, which is confirmed in your service agreement before work starts.

Only if you choose an ongoing support or maintenance plan. One-time installations (like a single CCTV setup) generally have no recurring fees beyond optional support.

In most cases, yes. Our team assesses the site and can typically run cabling and mount cameras with minimal disruption, and we'll flag anything unusual during the site visit.

Yes — website development sits alongside our IT and infrastructure work, so we can handle both your digital presence and your physical security/networking needs.

Yes, we design and install access control and smart lock systems suited to offices, residences, and institutions, including keycard, PIN, and app-based options depending on your needs.

Yes, structured cabling for new or renovated spaces is one of our core services, including planning cable routes to support networking, security, and phone systems.

Installed hardware is covered by the relevant manufacturer warranty, and our workmanship is covered for a period agreed at the time of service. Contact us and we'll assess and resolve the issue.

We aim to respond to WhatsApp and phone enquiries the same day during business hours. Response times for on-site support depend on the nature and urgency of the issue.

Yes, for many software and network issues we can provide remote support, with on-site visits arranged when hands-on work is needed.

Timelines vary by scope — a single CCTV install might take a day, while networking or cabling for a larger office can take longer. We give you an estimated timeline as part of your quote.

We ask that someone be available to provide access to the premises and answer questions, but you don't need to be present for the entire installation.

We can accommodate evening or weekend scheduling for certain projects — just mention your preferred timing when you reach out.